Refund and return policy 

Return policy 

If you are not happy with the products you have purchased from us, please contact us straight away. This must be within 7 days of receiving the items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. 

However, please note that unless faulty, items that have been personalised cannot be returned for refund or credit.

How to return your item 

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:

C&S Embroidery 

16 Grosvenor Avenue

Kidderminster

DY10 1SS

United Kingdom

We recommend that you maintain proof of postage, we cannot be responsible for goods lost in transit. 

Please ensure that you inform us if you would prefer an exchange of and item or refund so we can promptly resolve any issues for you. 

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items, the cost of returned postage will be refunded to you.

You can always contact us for any return questions at [email protected].

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].